The Missouri Lottery Sales Force Mobility System is a web-based application
that is designed to support the activities of the field staff and the
Lottery headquarters staff who manage and support the field.
The Sales Force Mobility System (SFM) must be accessed through an internet
connection using a web browser. Safari, Microsoft®
Internet Explorer®
9+ or Google Chrome™ browsers are recommended.
The system is designed to support a variety of computer types,
screen sizes, and resolutions, including the tablets/laptops operated
by the Sales Reps.
User permissions and capabilities are determined by the role assigned
to the user.
Role |
Description |
Actions
Allowed |
Lottery Sales Rep (LSR) |
Fields
Retailer calls and requests
Manages/Covers
a territory
Rolls
up to a district and district sales manager (DSM) |
View
and record retailer visit details Task
management for self and retailers View
goals for self and retailers Fill/download
electronic forms Take
surveys on behalf of retailers View
assigned retailer attributes, alerts, sales, accounting, visit
history and winners View
News items Assign
POS to retailers View
Point of Sale (POS) Catalog View/download
Shared files and documents View
scratchers game catalog, scratchers game details, online game
jackpots View
video and audio files View
and manage daily routes View
scratchers ticket order history Create
and manage retailer groups within your territory
|
District Manager |
District Managers supervise the
activities of the Sales Reps in their district |
Perform same activities
as LSRs for retailers in the district View all retailers and territories
within the district Temporarily
or permanently assign retailers to other territories View
activities of all Sales Reps in their district Approve
sales rep submitted forms View
top sellers and goals for the entire district or any territory
View
the POS catalog, scratchers game catalog and media files View
LSR routes for the district |
Regional Manager |
Regional Managers are assigned
to a Regional Office and supervise the activities of the Sales
Reps in their region |
Perform same activities as LSRs
for retailers in the region View
all retailers (and all their information) and territories
within the region Temporarily
or permanently assign retailers to other territories View
activities of all Sales Reps in their region Approve
sales rep submitted forms View
top sellers and goals for the entire region or any territory
View
the POS catalog, scratchers game catalog and media files View
LSR routes for the region Enter
news for their region |
Corporate Sales Manager |
Corporate Sales Managers work with specific
accounts |
May see whole state including independents
View
top sellers and goals at any level Research retailer information for
any retailer in the assigned accounts, including
sales, tasks, visit history, POS, etc View
the POS catalog, scratchers game catalog and media files
Administrative
functions related to corp accts View
rollup sales and goals for the corporate accounts |
Keno Sales Rep (KSR) |
Keno
Sale Reps visit retailers as a supplement to the sales rep visits
and may be assigned specific retailers |
View
and record retailer visit details Task
management for self and retailers View
goals for retailers Fill/download
electronic forms Take
surveys on behalf of retailers View
assigned retailer attributes, alerts, sales, accounting, visit
history and winners View
News items Assign
POS to retailers View
Point of Sale (POS) Catalog View/download
Shared files and documents View
scratchers game catalog, scratchers game details, online game
jackpots View
video and audio files View
and manage daily routes View
scratchers ticket order history View
reports Create
and manage retailer groups within your available retailers
|
Inside Sales Rep (ISR) |
Inside
Sale Reps communicate with retailers as a supplement to the sales
rep visits and may be assigned specific retailers |
View
and record retailer visit details Task
management for self and retailers View
goals for retailers Fill/download
electronic forms Take
surveys on behalf of retailers View
assigned retailer attributes, alerts, sales, accounting, visit
history and winners View
News items Assign
POS to retailers View
Point of Sale (POS) Catalog View/download
Shared files and documents View
scratchers game catalog, scratchers game details, online game
jackpots View
video and audio files View
and manage daily routes View
scratchers ticket order history View
reports Create
and manage retailer groups within your available retailers
|
Lottery Staff |
Staff
who work in various departments |
|
Vehicle Manager |
Lottery
staff tasked with managing the vehicle fleet and the expense reporting
|
View and Approve
mileage and expense reports View
and edit vehicle fleet View and edit drivers Manage vendors
Run vehicle reports
Manage common
rejection reasons |
Executive |
Executive
User has all access except administrative functions |
Highest
level of access to all areas within the system Research
retailer information for any retailer Enter
and review service history records Run
all reports and add new reports |
Super Users |
Management
staff who are designated as super users in the system |
Highest
level of access to all areas within the system Research
retailer information for any retailer Enter
and review service history records Update
news items Add
or delete files from the file repository Maintain
the POS catalog Enter
goals parameters Maintain
features,service action types, best practice types Manage
users Create
and manage surveys Create
and manage forms Run
all reports and add new reports |